Shipping policy

At Furry Stitch, every product is made to order and shipped from our production facilities within the United States. Below you will find full details on how we process, ship, and deliver your order.

1. Order processing

All Furry Stitch products are made on demand through our US-based production partner. Once your order is placed, processing — including production, quality checks, and packaging — takes an estimated 2-5 business days before your order ships.

Orders are processed Monday through Friday. Orders placed after 12:00 PM (EST) will begin processing the next business day.

2. Shipping time

We currently ship within the United States only.

Once your order has shipped, standard delivery takes an estimated 5-8 business days, depending on your location.

Total estimated time from order to delivery: 7-13 business days.

Please note that these timeframes are estimates and not guaranteed delivery dates. Business days do not include weekends or US federal holidays.

3. Shipping rates

Shipping costs are calculated at checkout based on your order total:

Order value (USD)	Shipping cost
$0.00 – $50.00	$5.99
$50.01 – $100.00	$8.99
$100.01 – $150.00	$11.99
$150.01 – $250.00	$15.99
$250.01 – $400.00	$21.99
$400.01 – $600.00	$29.99
$600.01 – $800.00	$39.99
$800.01 – $1,000.00	$49.99
$1,000.01 and above	$69.99

4. Order tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update after you receive this email.

5. Incorrect address

Please double-check your shipping address before completing your order. We are unable to take responsibility for orders shipped to an incorrect or incomplete address provided at checkout. If a package is returned to us due to an address error, additional shipping charges may apply to reship your order.

If you notice an address error after placing your order, contact us as soon as possible at support@furrystitch.com. We will do our best to update the address before the order enters production.

6. Damaged packages

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of both the item and its packaging. We will review your case and arrange a replacement where appropriate.

7. Lost packages

If your tracking information shows no movement for an extended period, or your order has not arrived within the estimated delivery window, please contact us within 60 days of the ship date. We will open an investigation with the carrier and work with you toward a resolution, including a replacement where appropriate.

8. Shipping delays

While we work hard to meet our estimated timeframes, delays may occasionally occur due to weather events, carrier issues, or high order volumes during peak seasons. We appreciate your patience in these situations and will keep you informed of any significant delays affecting your order.

9. International shipping

At this time, we ship within the United States only. We plan to expand our shipping destinations in the future.

10. Returns and exchanges

For information on returns and exchanges, please see our Return Policy.