Delivery & Return Information
Shipping Information
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Handling Time: 2-3 business days (Monday – Friday, excluding public holidays). All apparel is printed specifically for your order.
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Transit Time:
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United States: 5–10 business days.
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International: 10–20 business days.
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- Total Estimated Delivery Time: 7–13 business days (US) or 12–23 business days (International).
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Shipping Rates:
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United States: Flat rate of $6.50 (Applicable Sales Tax calculated at checkout).
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International: Flat rate of $12.50.
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Order Tracking: A tracking number will be emailed to you automatically as soon as your package is dispatched.
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Important Notes:
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Address Changes / Cancellations: Only accepted within 6 hours of order placement.
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International Fees: International customers are responsible for any local customs duties or import taxes.
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Returns & Refund
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30-Day Return Window: We offer replacements or refunds for items that arrive defective, damaged, or incorrect within 30 days of delivery.
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Fulfillment Policy: Because items are printed upon order based on our catalog, we cannot accept returns or exchanges for wrong size selection or change of mind. Please consult our size chart before purchasing.
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Return Shipping: Shift and Soul covers all return shipping costs if the error is on our end (defects or wrong items). No restocking fees apply.
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Prior Authorization: Please do not ship any items back to us without receiving prior approval and official return instructions from our team.
- Refund Timeline: Approved refunds are processed within 2 business days and credited back to your original payment method. Please allow approximately 5 business days for the funds to appear in your account.
Customer Support
Our support team is here to assist you with any questions or concerns:
- Email: support@shiftandsoul.com
- Phone: +1 914 352 9423
- Support Hours: 9:00 AM – 5:00 PM CT, Monday – Friday