Carmen Custom Rug
Carmen Custom Rug
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Carmen Custom Rug
We've partnered with the best rug makers in America to create custom rugs made to your order using the finest materials and techniques. Our Carmen Custom Rug is loomed of soft wool blend in a classic leopard spot pattern that works like a solid to mix and match with our favorite colors and designer fabrics. The lower pile makes it perfect for layering too. Sizes are available in 1-foot increments from 2'-12' in width, and 5'-15' in length. Carmen also comes in additional shapes and sizes for even more design flexibility. Edges are machine serged and color matched to your selected rug color for a finely finished look. Use of a rug pad is recommended for added comfort and to extend the life of your rug. Order a swatch to see actual color distribution and rug construction.
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Carmen Custom Rug features:
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- Ideal for any space where you want customized floor coverage
- Expertly loomed of premium wool blend
- Machine serged edges match your rug's dominant color
- Round sizes have recycled synthetic backing to prevent curling
- Swatches available
- Imported fibers & materials of the highest quality
- Vacuum regularly. A suction-only canister vacuum is best to prevent excess pilling, fuzzing and pulls. If this type is not available, set vacuum brush furthest away from the surface of the carpet. Remove spills immediately and blot (do not rub) spills with white paper towels or with a clean, absorbent cloth. Scoop up solids. All cleaning agents and solvents should be Ph neutral; pre-test should be done in an inconspicuous area. Professionally clean as needed. Do not apply stain repellent treatments that contain silicone because they tend to accelerate carpet soiling.

Delivery & Return Information
Shipping Information
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Handling Time: 2-3 business days (Monday – Friday, excluding public holidays). All apparel is printed specifically for your order.
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Transit Time:
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United States: 5–10 business days.
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International: 10–20 business days.
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- Total Estimated Delivery Time: 7–13 business days (US) or 12–23 business days (International).
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Shipping Rates:
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United States: Flat rate of $6.50 (Applicable Sales Tax calculated at checkout).
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International: Flat rate of $12.50.
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Order Tracking:Â A tracking number will be emailed to you automatically as soon as your package is dispatched.
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Important Notes:
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Address Changes / Cancellations: Only accepted within 6 hours of order placement.
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International Fees:Â International customers are responsible for any local customs duties or import taxes.
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Returns & Refund
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30-Day Return Window: We offer replacements or refunds for items that arrive defective, damaged, or incorrect within 30 days of delivery.
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Fulfillment Policy:Â Because items are printed upon order based on our catalog, we cannot accept returns or exchanges for wrong size selection or change of mind. Please consult our size chart before purchasing.
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Return Shipping:Â Shift and Soul covers all return shipping costs if the error is on our end (defects or wrong items). No restocking fees apply.
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Prior Authorization: Please do not ship any items back to us without receiving prior approval and official return instructions from our team.
- Refund Timeline: Approved refunds are processed within 2 business days and credited back to your original payment method. Please allow approximately 5 business days for the funds to appear in your account.
Customer Support
Our support team is here to assist you with any questions or concerns:
- Email: support@shiftandsoul.com
- Phone: +1 914 352 9423
- Support Hours: 9:00 AM – 5:00 PM CT, Monday – Friday